Paypal Tells Woman Her Death Breached Their Rules

Lindsay Durdle lost her battle with breast cancer in May and her husband Howard took care of her personal matters, including letting Paypal know that that she passed by sending a copy of her death certificate.

He then received an automated letter from the payment service, addressed to Lindsay, saying she is default for non-payment and that “the breach is not capable of remedy.” Imagine Howard’s surprise, since the company knows she’s dead. Howard said that letter was like salt on a wound.  And they didn't stop...until Howard contacted the BBC to share is story...and now (magically) Paypal has excused her bill, apologized and is going to make sure it doesn’t happen again.

Charlie Munson

Charlie Munson

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